1. Layout: Six Main Areas On The Main Screen: Menus, Toolbars, Navigation
• Pane/Folder List, Information Viewer, Reading Pane, To-Do Bar/Pane

2. Interface: Once an Item Is Opened
• Microsoft Office Button
• Quick Access Toolbar
• Ribbon
• Mini Toolbar
• Customizing the Quick Access Toolbar

3. Understanding and Customizing Toolbars
• Add a Frequently-Used Command or Field to Your Toolbar.
• If You Goof Up, Revert to the Default.
• Show Your Full Menus (So You Don’t Click or Wait For Them to Expand)

4. Navigation Pane Changes
• The Ten Main Modules
• Use the Configure Button to Customize the Views You Use Frequently

5. Operations: The Outlook Cockpit
• There Are SIX Basic Ways to do Things in Outlook.
• Read/View Messages and Information.
• Turn on the Spelling Checker.
• Show the Help Menu.
• Turn on Screen Tips.

6. Views: Changing How You Slice and Dice Your Data
• Start Up in a Specific Area of Outlook (Calendar, Inbox, etc.).
• View Different Folder Lists.
• Sort Your Data.
• Group Your Data in Related “Clumps.”

7. Columns: Have It Your Way: Add, Remove, Move, Widen/Shrink, Format

8. Folders: It’s Not Just For Email
• Create an Umbrella Folder.
• Create Personal Folders.
• Insert Calendar, Note, Task, and Contact Folders.
• You Don’t HAVE to Use Outlook Folders to Save Your Emails.

9. What Is Outlook Today?

10. Other Customization Options and Settings
• Empty the Deleted Items Upon Exiting.
• Change the Font You Use to Compose Emails.
• Change the Font and Size for Messages in List View.