1.     Determine What Organizing Method Suits You: Paper, Electronic, or Hybrid.

2.     Test For Environmental, Personality, Style, Culture, and Work Location Factors.

3.     Construct a Suspense File for Items You Print From Email.

4.     Learn the Six Principles of Organization Necessary to Maintain an Empty Inbox.

5.     Discover a Six-Step Decision-Making Tree to Help You Systematically Process Email.

6.     Set Your Options to Auto-Delete Your Deleted Items.

7.     Decide Which Messages to Delete.

8.     Convert Emails to a Task and Assign the Task.

9.     Activate Email for Future Response.

10.  Follow Up on Pending Items.

11.  Handle Messages When You’re Waiting for a Response.

12.  Convert Emails Automatically Into Tasks or Appointments with No Copying.

13.  Remove Attachments from Emails.

14.  Use Rules to Automatically Move Email to Personal Folders.

15.  Add Messages to the Junk Senders List.

16.  Understand the Six Mindsets You Need to Manage Email Successfully.