1.     Consider Whether Outlook Should Even Be Used.

2.     Match The Message To The Medium.

3.     Remember That Informal Doesn’t Mean Sloppy.

4.     Use Regular Sentence Case.

5.     Use BCC and CC Appropriately.

6.     Remember Your E-Mail Isn’t Private.

7.     Be Sparing with Group Distribution Lists.

8.     Use the Subject Field.

9.     Don’t Send Junk.

10.  Don’t Slow Down Your Reader: Learn Composition Rules.

11.  Use Proper Signatures with a Phone Number.

12.  Include Portions of the Original E-Mail in Your Response.

13.  Time Requirements for Responses.

14.  Be Courteous to the Reader and Don’t Waste Time.

15.  Expire Your Messages as a Courtesy.

16.  Use the 4 C’s of Great Email Communication: Clear, Concise, Correct, and Conversational.